Last updated: August 02, 2023
Thank you for shopping at DreamilyArt.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Please note that all our sales are final unless stated otherwise. You are not entitled to cancel Your Order once the order is placed. All our products are made on demand after you have placed the order via our website and hence we are unable to process a refund once such an order has been placed. However, if we send you an incorrect or faulty item we are happy to send you the correct item at our own cost.
In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at [https://dreamilyart.com/contact/] with photos of wrong/damaged
items and we’ll sort that out for you.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at [https://dreamilyart.com/contact/] within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!
For more info please visit our FAQ page: https://dreamilyart.com/faq-dreamilyart/
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the risk of returning the Goods to Us. You should send the Goods at the following address:
40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
For More On Product Delivery Timeframe and Handling visit our FAQ page: https://dreamilyart.com/faq-dreamilyart/
If you have any questions about our Returns and Refunds Policy, please contact us:
© 2025All Rights Reserved
All our orders are fulfilled on demand as you place them via our website. So, unless stated otherwise all our sales are final.
However, if you have received the incorrect items or the items you have received are faulty, please email email@dreamilyart.com
and we will help you with that.
Unless otherwise stated, all sales are final. If the product is not faulty or incorrect we are not taking any returns at this moment.
If you receive the wrong item, you can return them to us within 30 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to a full refund or a fresh delivery of the original item.
We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition.
Please visit our Return and Refund policy page for a full details.
Please follow this link: https://dreamilyart.com/return-policy-dreamilyart/
We have a very fast turn around of orders in our warehouses to ensure a quick delivery which means we cannot guarantee orders can be edited or cancelled once placed.
If you would like to edit or cancel your order please contact [email@dreamilyart.com]
with the subject ‘cancel’ and your order details as soon as possible.
